January 21, 2025
Chatbots and Automation: The Future of Customer Experience
What Are Chatbots? Chatbots are software applications designed to simulate human conversation. They use Artificial Intelligence (AI) and Natural Language Processing (NLP) to understand and respond to user queries in real-time. Chatbots can be deployed on websites, messaging apps, and social media platforms to interact with customers. What Is Automation? Automation involves utilizing technology to carry out tasks with […]